The app allows you to set the amount of screen time you want your child to spend on a smart phone or tablet. You can select the grade level of your child and the number of educational quizzes and puzzles that will display during their screen time. You can give them extra or bonus time too.
You can monitor your child’s activity on your phone via an activity dashboard and log.
What type of educational content is provided in the app?
The questions are primarily STEM related - science, technology, engineering and mathematics - with geography and English language skills as well. The educational content varies by grade from simple fun interactive games to more advanced topics for older children.
Can I add my own educational content in the app?
As of now, you will not be able to add your own educational content.
How do you secure my information and keep it private?
We store your device ID, email address and Mobile Phone as encrypted data. If you lose your smart phone/tablet, or we detect unauthorized access, we will reset/delete your information.
Your information is also deleted when you uninstall the app.
We also do not share or sell your information to third parties.
What is an Account PIN?
When signing up for TimeoutIQ, you are asked to set up a personal PIN. You will be asked to enter this PIN when switching devices or accessing your child’s device to unlock it.
What do I do with an OTP?
OTP is a unique time-sensitive PIN number delivered dynamically by the TimeoutIQ app. It is used for pairing devices or when you need to reset your password.
What should I do if I encounter issues related to the mobile app?
First, check to see if you are running our current version and, if not, perform an upgrade. Getting the latest version often solves common issues. If upgrading does not resolve things, and if you don’t see an answer for your issue in the list above, please email firstname.lastname@example.org with a description of the behaviour.
Please include the following information in your email:
Type of device OS version Steps to reproduce the problem
Troubleshooting App Permissions
Why do you need to update the permissions on your child’s device?
TimeoutIQ is a screen time management app which means it needs to provide you with the ability to set a time interval after which the phone will automatically lock out your child. TimeOutIQ should also be prevented from being uninstalled from your child’s device unless as the parent/guardian you uninstall it yourself.
This is why it’s important to understand how to set up or update the app’s permissions on the device.
I have installed the app on both my device and the device used by my child, but it fails to launch or monitor my child’s device.
- If you encounter this problem, please check the permission settings on the device assigned to your child.
The following permissions should be checked or updated:
- Device administrator permission
Go to Settings > Search for Admin > click on Device Admin Apps (it may also be called Phone Administrators > Select TimeoutIQ> Click on Activate
This permission will prevent your child from uninstalling the app and lock the device once the allotted screen time expires.
Learn how to grant Device administrator permission.